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FAQs

Frequently Asked Questions

What is your low-price guarantee?
Do you offer a warranty?
Is there a charge for delivery?
Can I pick up and handle my own delivery?
Do you have financing plans?
What is your policy on Layaway and Clearance items?

What is your low-price guarantee?
Glenn's Furniture policy is not to be undersold. If, within 30 days from your purchase, you find the identical furniture item advertised within 75 miles of our store in print for less than your invoiced price, bring in that advertisement and we will meet or beat that price.

Our Low Price Guarantee does not apply to clearance, floor models, vendor rollbacks/rebates, special purchases, promotional items, discontinued merchandise, free items or services or finance offers. Merchandise offered for sale on the Internet or other auction sites is also excluded.

Do you offer a warranty?
Glenn's Furniture backs the factory warranty on every item we sell.

Is there a charge for delivery?
Deliveries in Roswell, NM and the surrounding area are FREE! Ask your sales associate for details.

Can I pick up and handle my own delivery?
Yes. We are pleased to assist you in inspecting and loading your new furniture. However, it is your responsibility to ensure that your goods are properly loaded, secured, transported, and placed in your home.

Please check with your Glenn's Furniture Sales Associate for scheduling your pickup.

Be sure to open and inspect your merchandise before leaving. Bring plenty of blankets and tie-downs to protect your new furniture. Your signature on the delivery/pickup copy will verify your acceptance of furniture in good condition.

In case an item is damaged while you are transporting it, you may return the damaged piece to our store to have us estimate repairs.

Do you have financing plans?
Credit-worthy customers can always enjoy credit at Glenn's Furniture store in Roswell. Apply now to learn the credit amount for which you may qualify. Financing terms may change depending upon promotional offers.

What is your policy on Layaway and Clearance items?
No refunds on layaway and/or clearance items.

All clearance items are "as is" and non-returnable.